Owner FAQ

How do I get my statements or documents after my account has been closed?

When Revolution's management is terminated, we always remind all clients to retrieve their documents, statements, ledgers, etc. from the Owner Portal before your account is completely closed, because at that point, your Owner Portal will no longer work. It is very important ...

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Can I get my owner statement in Excel format?

By default, Revolution provides owner statements in PDF format. This is because our property management accounting software generates the statements in this format automatically by default. Generating a statement in Excel format is a manual task that our staff must complete outs...

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What is Revolution's client satisfaction guarantee?

Revolution never wants any client to be unhappy with our services. If you aren't happy, we aren't happy, and we will do everything we can to make it right.In addition to whatever it is that needs to be done to rectify a specific issue, we will waive your management ...

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Why can't I speak with my tenant myself?

We don't get this question very often, because most of our clients hire a property manager precisely because they're hoping to avoid having to deal directly with tenants. But on occasion we get a question from a client who wants to speak directly to a tenant, so we've...

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Can I get Revolution to pay my property taxes for me?

For most clients, the best way to pay property taxes is either by paying directly or by paying through an escrow account that is set up with their mortgage payments. This ensures that your payments are getting made even if there is no rent income due to vacancy, late paying tena...

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Why Do I Only Get an Invoice from Revolution Rental Management and Not From the Vendor?

On your Owner Portal, you can view a copy of our invoice for any bill by clicking on the "Bills" tab and then selecting the drop-down box next to the bill and selecting "View Detail." From there you can view or print a PDF copy of the bill, or just view the d...

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Can Revolution pay my HOA dues for me?

Revolution generally recommends that you pay the HOA bills for your property because most HOAs are quite bad about communicating directly with property management companies and only want to deal with the actual owner of the property. This makes it difficult for us to handle...

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What is the Pet Damage Guarantee?

Revolution Rental Management is one of the few property management companies that provide an actual guarantee against pet damage! So, how does this guarantee work? Here are the details:The Revolution Firm thoroughly screens every pet that tenants want to get approved. We use a t...

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Who should you contact with questions or issues with your rental property?

There are really two different stages with your property after Revolution Rental Management starts managing it for you, and different places to contact in both cases:Before a tenant is placed - Before we place a tenant in your property, your primary point of contact is your leas...

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How do I get reimbursed for pet damage?

If your property sustained pet damage, then you're in luck because Revolution Rental Management has the Pet Damage Guarantee! In order to request reimbursement under the guarantee, just fill out this form.Assistance animals (e.g., service animals, emotional support animals) ...

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