Owner FAQ

How can I get paper copies of documents mailed to me?

We try to do everything paperless, but if you really need a paper document, here's how to get it.Revolution prefers to handle everything electronically. This keeps our costs down, which helps us to keep your costs down, too. That said, if you really need a paper copy of...

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Can I cancel my notice to terminate management of my property?

If you have previously submitted a notice to terminate Revolution's management of your property, and your plans have changed and you'd like to keep Revolution's management, then we would be thrilled to keep your business! All you need to do is submit this form&n...

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How do I switch between portfolios in my Owner Portal?

Some of our clients have more than one portfolio with us. This can happen when different "entities" own properties. For example, an owner may own one property personally, but they have an LLC that owns one or more other properties. The personal property would be in one...

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Where can I find my annual owner statement?

Revolution generates the annual owner statements at the beginning of each year, usually within a few days after the New Year's holiday. Your annual statement can be found on your Owner Portal under the "Documents" tab. The statements are at the top of the Documents...

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I want a new tenant. What do I need to do?

When you want to keep renting out your house and using Revolution as your management company, but you don't want to keep your current tenant, all we need to do is give the tenant notice of non-renewal for at least two (2) full calendar months prior to the end of their c...

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How do I get my statements or documents after my account has been closed?

When Revolution's management is terminated, we always remind all clients to retrieve their documents, statements, ledgers, etc. from the Owner Portal before your account is completely closed, because at that point, your Owner Portal will no longer work. It is very important ...

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Can I get my owner statement in Excel format?

By default, Revolution provides owner statements in PDF format. This is because our property management accounting software generates the statements in this format automatically by default. Generating a statement in Excel format is a manual task that our staff must complete outs...

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What is Revolution's client satisfaction guarantee?

Revolution never wants any client to be unhappy with our services. If you aren't happy, we aren't happy, and we will do everything we can to make it right.In addition to whatever it is that needs to be done to rectify a specific issue, we will waive your management fee i...

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Why can't I speak with my tenant myself?

We don't get this question very often, because most of our clients hire a property manager precisely because they're hoping to avoid having to deal directly with tenants. But on occasion we get a question from a client who wants to speak directly to a tenant, so we've...

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Can I get Revolution to pay my property taxes for me?

For most clients, the best way to pay property taxes is either by paying directly or by paying through an escrow account that is set up with their mortgage payments. This ensures that your payments are getting made even if there is no rent income due to vacancy, late paying tena...

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