Tenant FAQ

How do I add another tenant to my lease?

All adult occupants of the property must be listed on the lease. In order to add someone who wasn't on the original lease, you need to follow several steps:The new potential tenants have to fill out a tenant application HERE.Our screening team will complete a credit and back...

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Can you issue me a new security deposit refund check?

When a security deposit refund is issued, we send it to either the forwarding address provided by the resident, or to the address of the property that the resident was renting from us, which is the last known address. Sometimes a resident forgets to give us a forwarding address w...

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I accidentally overpaid my rent! Can I get a refund?

If you paid more than your balance due, and there is more than ten (10) days left until the next due date, then you can request a refund of your payment and we will send that to you. Please note the following:The amount of over-payment must be at least $100.00.We canno...

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What happens if my lease goes month-to-month?

Note: This article applies to tenants who are on our standard lease agreement form. If your lease was written by a different landlord or property management company before we started managing the property, then your lease may be different on the following items, and you sho...

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Why was I charged an HVAC Filter Fee?

Replacing the HVAC filter at your rental house is a very important thing that must be done every quarter. That's why we send you the filter as part of your Resident Benefits Package so that you don't have to worry about getting it. But putting it in the system is still yo...

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What can I do if I think one of your tenants or clients stole my identity?

The Revolution Firm takes allegations of identity theft very seriously. With that said, we are forced to take allegations with a grain of salt and err on the side of caution prior to accusing anyone of engaging in such a serious crime. Therefore, we have a due diligence process t...

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I lost my keys or locked myself out!

It happens to all of us eventually. You either locked your keys in the house or car, or you just lost them somehow, and you need some help getting back in the house or just need another set of keys. When this happens, here are your options:You can call a locksmith and have them c...

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What happens if I bounce a payment?

When you make a payment to Revolution for your rent or other charges and that payment is returned due to insufficient funds, you dispute it or have it reversed by your bank, or any other reason, then several things happen:You will get a late fee (this is usually 10% of the rent a...

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How quickly will I get my security deposit refund?

Security deposit refunds are sent within 30 days of the move-out, which is a state law in the states where we do business. In practice, we usually get them sent out within two weeks, but we can't guarantee this speed due to the volume of move-outs that are processed during c...

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Why is my security deposit more than a month's rent?

We use a formula to calculate the security deposit amount that all new tenants have to pay. That formula is based upon what's found in your background check when we're screening your application. It includes things like monthly income, credit score, late payments, rental...

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