Tenant FAQ

When is the rent due?

Rent is always due on the 1st of the month, and late if not paid by the 2nd of the month. Most leases will have a late fee of 10% of the rent amount if rent is not paid by the 2nd. We strongly encourage you to sign up for recurring automated payments in your Resident Portal so yo...

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How does the move-in process work?

Generally, we provide a completely self-service move-in experience that makes everything as convenient as possible for you! After your lease is signed, your move-in inspection form is signed, and you have paid all move-in funds, you will receive a code to the lockbox that is on t...

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How can I get a copy of my lease?

You should have received an email with a signed copy of your lease after you signed it originally or upon renewal. However, if you can’t find your original copy, you can find a copy under the “Documents” section on your Resident Portal. A PDF copy is always avai...

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Do you report my payments to the credit bureaus?

Yes, as part of our Resident Benefits Package (RBP), we provide monthly credit reporting to the major credit bureaus. For the average resident who pays their rent on time consistently, this results in approximately a 40-point boost to your credit score!Of course, if you don&rsquo...

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How do I submit notice to not renew my lease?

If you intend to move out at the end of your lease rather than renewing it, then your lease likely requires you to give us two (2) full calendar months’ notice of non-renewal. For example, if you lease expires on December 31st, you would be required to give us notice no lat...

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What do I do if there is an emergency?

If there is an actual life and death emergency at your home, you need to immediately contact 911. Aside from that, if you are dealing with an urgent maintenance situation after hours, you can either submit a service request using the online Service Request form on our web site, o...

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What are Revolution’s office hours?

Our staff works Mondays thru Fridays, 9am to 5pm, except during federal banking holidays. If a holiday falls on a Saturday, we are closed on the prior Friday, and if a holiday falls on a Sunday, we are closed on the following Monday. However, our actual office locations are by ap...

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How can I get a rental or landlord verification

Getting verifications of rental history is a common part of screening prospective tenants, homebuyers, borrowers, etc. While not all companies will need a rental verification, many require it.Residents of Revolution properties (or the apartment complex, lender, etc. who is asking...

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How Do I Get a Mailbox Key?

With properties that have a mailbox key (usually condo buildings or other large developments), we usually have a key that we provide at move-in, but there are some cases when we don’t have a key, usually because the property owner never had one for whatever reason. When th...

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How Does the Move-Out Process Work for Residents?

We’re sorry to see you go, but we hope you’ve enjoyed your rental property! When it’s time to move out and move on, we know things can be confusing about the process for the end of your lease, so we wanted to prepare this article that would explain everything.Fi...

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