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Tenant FAQ

What happens if I bounce a payment?

When you make a payment to Revolution for your rent or other charges and that payment is returned due to insufficient funds, you dispute it or have it reversed by your bank, or any other reason, then several things happen:You will get a late fee (this is usually 10% of the rent a...
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How quickly will I get my security deposit refund?

Security deposit refunds are sent within 30 days of the move-out, which is a state law in the states where we do business. In practice, we usually get them sent out within two weeks, but we can't guarantee this speed due to the volume of move-outs that are processed during c...
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Why is my security deposit more than a month's rent?

We use a formula to calculate the security deposit amount that all new tenants have to pay. That formula is based upon what's found in your background check when we're screening your application. It includes things like monthly income, credit score, late payments, rental...
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How do I request a reasonable accommodation for my disability?

The Revolution Firm is a proud supporter of Fair Housing laws, and that includes the reasonable accommodation standard. If you are a tenant or a tenant applicant who lives with a disability of any kind, and you need a reasonable accommodation, all you have to do is ask. What exa...
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Can I pick up my security deposit refund check instead of it being mailed?

We always prefer to mail out (or FedEx, if you're expediting it) security deposit checks. Our staff is frequently busy in the office or out in the field handling inspections and showings, so someone coming to the office for something that can be easily handled by mail reduces...
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Can I get regular keys for my smart lock rental house?

We are slowly converting all of our properties over to a "smart lock" keyless entry system using Rently Blue BlueTooth locks that just require you to punch in a code to enter. This reduces the landlord's costs in the long run and also provides added convenience for...
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Why do you charge a fee for paper payments?

We recently started charging a $10 fee for paper payments (check, money order, cashier's check). Why did we do this?Well, several reasons:Paper payments take a lot of time for our staff members to deal with. Electronic payments are all completely automatic, but paper payment...
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Using Your Resident Portal

This video walks you through how to use your Resident Portal and make online payments and RentMoney payments.
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How do I submit a repair request?

Go to the company website at www.revolutionrentalmanagement.com.  Go to the upper right corner and click on "Service Request". A drop-down menu will display, click on "Repair Request" to submit a repair request electronically. This is the preferred m...
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What is the Initial Pet Administrative Fee for?

The Initial Pet Administrative Fee is a one-time fee that a tenant pays at the beginning of a lease to compensate Broker for the extra work required in screening your pet and dealing with issues that may come up with your pet during the move-in process.
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