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Tenant FAQ

I accidentally overpaid my rent! Can I get a refund?

If you paid more than your balance due, and there is more than ten (10) days left until the next due date, then you can request a refund of your payment and we will send that to you. Please note the following:

  • The amount of over-payment must be at least $100.00.
  • We cannot refund a payment until it has actually settled to our bank account. For checks, this usually takes a week after we receive them, for electronic payments about 3-5 days.
  • There is a $25 Refund Processing Administrative Fee for us to refund a payment electronically, and a $35 fee to refund a payment by check.
  • Electronic refunds (refunded to your bank or credit/debit card) take about 3-5 business days to settle to your account.
  • Paper checks may take 7-10 days to arrive in the mail.
  • If there is less than 10 days left until your next payment is due, or the over-payment was less than $100.00, we cannot process a refund to you, and the money will instead just remain on your account as a credit that will be applied to the next amount due.

To request a refund, please fill out this form.