The amount of over-payment must be at least $100.00.
We cannot refund a payment until it has actually settled to our bank account. For checks, this usually takes a week after we receive them, for electronic payments about 3-5 days.
There is a $25 Refund Processing Administrative Fee for us to refund a payment electronically, and a $35 fee to refund a payment by check.
Electronic refunds (refunded to your bank or credit/debit card) take about 3-5 business days to settle to your account.
Paper checks may take 7-10 days to arrive in the mail.
If there is less than 10 days left until your next payment is due, or the over-payment was less than $100.00, we cannot process a refund to you, and the money will instead just remain on your account as a credit that will be applied to the next amount due.