Tenant FAQ

What maintenance items are my responsibility?

Most repairs to the home are the landlord’s responsibility, but there are certain items under your lease and state law that are your responsibility as the resident:Replacing smoke/CO2 detector batteriesReplacing light bulbs (even up high)Replacing HVAC filters every 90 days...

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Can I paint a room or make improvements to the house?

Before you can make any changes, even improvements, to the home, you must get approval from us in writing. One person’s improvement is another person’s eyesore, so we always have to make sure the changes you would like to make are acceptable to us and the landlord. Ge...

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What should I do in freezing weather?

If the weather is going to be below freezing, we recommend you take the following actions:Leave your faucets throughout the home slowly dripping. This will prevent the pipes from freezing.Keep your cabinet doors open beneath your sinks. This will allow air to circulate around the...

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Why did I get a late fee when I paid my rent on time?

Your lease requires you to pay your full balance no later than the 2nd of the month. If you have other charges, such as a pet fee, Credit Contingency Fee, RBP Fee, etc., and you only pay the rent amount, then you will get a late fee for not paying your balance in full. Also, if y...

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When is the rent due?

Rent is always due on the 1st of the month, and late if not paid by the 2nd of the month. Most leases will have a late fee of 10% of the rent amount if rent is not paid by the 2nd. We strongly encourage you to sign up for recurring automated payments in your Resident Portal so yo...

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How does the move-in process work?

Generally, we provide a completely self-service move-in experience that makes everything as convenient as possible for you! After your lease is signed, your move-in inspection form is signed, and you have paid all move-in funds, you will receive a code to the lockbox that is on t...

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How can I get a copy of my lease?

You should have received an email with a signed copy of your lease after you signed it originally or upon renewal. However, if you can’t find your original copy, you can find a copy under the “Documents” section on your Resident Portal. A PDF copy is always avai...

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Do you report my payments to the credit bureaus?

Yes, as part of our Resident Benefits Package (RBP), we provide monthly credit reporting to the major credit bureaus. For the average resident who pays their rent on time consistently, this results in approximately a 40-point boost to your credit score!Of course, if you don&rsquo...

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How do I submit notice to not renew my lease?

If you intend to move out at the end of your lease rather than renewing it, then your lease likely requires you to give us two (2) full calendar months’ notice of non-renewal. For example, if you lease expires on December 31st, you would be required to give us notice no lat...

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What do I do if there is an emergency?

If there is an actual life and death emergency at your home, you need to immediately contact 911. Aside from that, if you are dealing with an urgent maintenance situation after hours, you can either submit a service request using the online Service Request form on our web site, o...

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