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How do I update an eviction if the owner doesn't want to do cash for keys?

When a lease is pending eviction, we send the owner an email asking him if he would prefer to offer the tenant a "cash for keys" deal to get the tenant to leave without needing an eviction. Usually the owner will just fill out the form we link in that email, but sometimes they will just call or email us back and tell us that they do or don't want cash for keys. If that happens, you will need to manually update the checklist. This video shows how to do that: